Return Policy

• We are unable to exchange or refund any purchased items as a precautionary measure to mitigate the spread of COVID-19.
• In case you cancel your order after receiving or at the time of receiving, the shipping fee paid cannot be refunded. 
• In case you have any complaints related to the product you have received from Hamples, please feel free to contact our customer care at contact@hamples.com. We would do our best to communicate the same to the seller and help you resolve it.
• Please Note: At times we send the matching replacement in case the ordered product is out of stock. 
• In case you have received the wrong product or defective product, please let us know, and we will get that checked and replace it for you or issue a refund for the same.
• Refunds will be done only through the Original Mode of Payment

We accept returns within 7 days of receipt, only if the products are damaged or incorrect. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another product or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

CANCELLATION POLICY

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Cancellation Policy For Month-to-Month Rebillable Subscription Renewals

To cancel your Month-to-Month Rebillable Subscription at any time, you may (i) log on to your account and follow the cancellation procedures there, (ii) write to us at contact@Hamples.com and schedule a call with one of our specialists who can help you cancel. If you cancel, you will not be rebilled during your next monthly billing cycle.

Please Note: If you terminate your subscription before 3 months, there will be a penalty of AED 100 to cancel the subscription

Cancellation Policy For Prepaid Subscriptions Renewals

To cancel the renewal of your Prepaid Subscription, at any time, you may (i) logon to your account and follow the cancellation procedures there, (ii) write to us at contact@Hamples.com and schedule a call with one of our specialists who can help you cancel If you cancel the auto-renewal, your subscription will remain active until the end of your then-current subscription term.

Please Note: The prepaid subscription amount is non-refundable

Cancellation Policy for Monthly Subscriptions With Commitment Renewals

• To cancel your Subscription renewal for the following three months, at any time, you may (i) log on to your account and follow the cancellation procedures there, (ii) write to us at contact@Hamples.com and schedule a call with one of our specialists who can help you cancel. If you cancel the auto-renewal, your subscription will remain active until the end of your then-current subscription term.

Please Note: If you terminate the subscription before 3 months, there will be a penalty of AED 100 to cancel the subscription

Cancellation Policy for Gift Subscription

You cannot cancel a Gift Subscription and the pre-paid fee is non-refundable.