IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
- Free Samples are non returnable. In case you don't want to use the free products, please discard the items.
- In case you cancel your order after receiving or at the time of receiving, the shipping fee paid cannot be refunded.
- In case you have any complaints related to the product you have received from Hamples, please feel free to contact our customer care at firstname.lastname@example.org. We would do our best to communicate the same to the seller and help you resolve it.
- Please Note: At times we send the matching replacement in case the ordered product is out of stock.
- In case you have received the wrong product or defective product, please let us know, and we will get that checked and replace it for you or issue a refund for the same.
- Refunds will be done only through the Original Mode of Payment
We accept returns within 7 days of receipt, only if the products are damaged or incorrect. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another product or refund the payment.
We can only accept returns of products that have not been tampered with, are sealed, and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund.
Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.