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FAQs
GENERAL
What is Hamples?
Hamples is derived from Happy Samples. It is a Digital Sampling Platform that uses technology to match the right samples with the right set of consumers.
Direct to consumer, digital sampling solution to overcome the challenges of traditional offline sampling.
With Hamples you get to Try New products from the comfort of your home.
How can I promote Hamples?
Of course! Your friends are our friends too!
Step 1: Go to your account
Step 2: Click on My Wallet
Step 3: Go to Refer & Earn section
Step 4: Generate your unique Referral code.
Step 5: You can share this via your social media Apps at the click of a button!
You get AED 50 on Referral, Your friend will also get AED 25.
No Limit on how much you can earn.
Do you work with influencers?
Yes we do. If you are an influencer
and want to associate with Hamples, please drop an email at contact@hamples.com or send the message on Instagram. Our marketing team will get in touch with you.
SHOPPING
How can I get Samples?
If you are NOT registered, then just create your profile, and if you are registered, then just login.
You can select 7 samples from Free Samples collection to make your Hamples Box.
All set, select the samples you want to experience free and
also shop the paid samples, trial packs and more.
Do I have to pay for shipping?
We at Hamples. understands that getting your items on-time is essential to you, so we make every effort to process your order as quickly as possible. Generally all orders are delivered within 2 to 5 working days.
- Shipping Fee of AED 20 is applicable for all orders below AED 75
- Free Shipping across UAE for orders above AED 75
- COD Charge (if available) of AED 5 is applicable for all COD orders
Is there any Subscription Fee?
No, there is no membership or subscription fee. It's 100% free to
register and enjoy a lot of free samples.
You only pay the shipping fee (if applicable) and for the paid products you wish to buy.
# Shipping fee is refunded back to your Hamples Wallet.
Free Samples Vs Paid Trials Vs Shop?
Free Samples: The products in My Samples section are Free for you to Try. You can select any 12 products in a box. Some products are Sample sizes and others might be full size products for free.
Paid Trials: These are not free products or samples. These are full size products for you to try by
paying a small trial price
Shop Products: The Products present in the shop section can be purchased on payment of consideration.
Note: You can use your shipping
fee cashback to buy any paid trial or any product from the shop.
How many Free Samples do I get?
As soon as you become a Hamples User, you will be able to select any 7 products and make your own Hamples box.
Where are my Samples?
If you have already placed the order then you should receive the shipment within 3-5 working days.
You can track the shipment using Tracking Number, which you would have received on your registered Mobile once the package is out for delivery.
Our standard shipping should reach you within 3-5 working days.
How can I return the samples?
We understand that not every product matches everyone's tastes and preferences.
Since it is a trial pack, there is no refund policy.
If you didn't like the samples, you can simply discard the product and not use it.
Also please share your review with the brand and with Hamples.
How can I cancel my order?
Sure, we can help you cancel the existing order.
Please Note: If you are canceling the order with only Free Samples, the system will not allow you to re-order the free samples which you are canceling in this order.
You can always order new (not ordered) free samples in your future orders.
How much time does it take for the package to get delivered?
Delivery in UAE
It usually takes 2-5 working days for the package to get delivered.
How can I track my order?
You can track your order in 'My Account' > under 'Order History’.
Tracking details will be sent to you via SMS / WhatsApp by the delivery company once the order is dispatched.
How can I update my delivery address?
You can update the new address in your account and please email us at contact@hamples.com
We will update the delivery team for the orders in transit.
ACCOUNT
Why I am not able to login?
Please reset your password if you have forgotten your password.
Create a new account in case you have not logged in the last 6 months.
Why I am unable to see Free Products?
The brands we work with reserve their free samples for certain profiles based on the user demographic, profile & information that each user provides.
There are trial packs, products, services and experiences that
are available for everyone to buy and enjoy.
But don’t worry, we have new samples coming in each month so log in and try again any time!
# Additionally only logged in users will get to see the free samples.
What is the personality quiz?
Once you take the personality quiz, the system will match you with more & relevant Free Samples.
CASHBACK
When do I get the Cashback?
Cashback is credited in the account instantaneously after the Prepaid order is fulfilled.
If you have placed an order on COD, we credit your account within a maximum of 48 working hours after your order gets delivered.
How can I use the cashback?
Step 1: Go to My Wallet
Step 2: Enter the amount you wish to redeem from your wallet
Step 3: Generate the coupon for the amount you wish to redeem
Step 4: Apply the code at the checkout page to apply the discount.
Please Note:
1. You cannot pay the shipping fee with the cashback.
2. Upto 20% of your order value can be paid with coupon
3. Cashback cannot be transferred or converted to cash.
4. In case of order cancellation, the cashback will be added back to the wallet.
What happens to cashback in case of canceled orders?
In case the order is canceled, the cashback amount used will be refunded back to your Hamples Wallet. Please check the transition section on My Wallet page to view the history
What are the requirements to use Cashback?
1. You can split the Cashback as you wish
2. Validity of Cashback is 90 days from the receipt of the cashback
3. You can pay upto 20% of your order amount with the coupon.
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