ANSWERS TO YOUR QUESTIONS

What is Hamples?

Hamples is derived from Happy Samples. It is a Digital Sampling Platform which uses AI based technology to match the right samples with the right set of consumers.

Direct to consumer, digital sampling solution to overcome the challenges of traditional offline sampling.

How can I get Samples?

If you are NOT registered, then just create your profile, and if you are registered, then just login to subscribe to Hamples Samples Boxes.

You can either select upto 7 samples to make your own Free Samples Box OR subscribe to a VIP Discovery Box

Do you have a Subscription Membership?

Yes, we offer monthly subscriptions for our lovely Hamplers to subscribe & save.

You can also opt for a one-time purchase and later subscribe to a regular monthly box.

Tip: If you pay for 3 months or longer, you will save on your monthly charges.

Click Here to view all subscriptions

I just ordered a Hamples subscription! What next? When will I receive my Box?

Congratulations! You have taken the first step to discover, try and enjoy amazing products from the best brands in the world. On-going Subscriptions are shipped in the first week of the month. If this is the first box of your new subscription, your order will be shipped within 10-12 working days from your initial order date.

Do you have a loyalty program

Yes, we do have a Happy Points loyalty program for our Happy Hamplers. Once you login, you would be able to view your available points and redeem them as well.

You can earn points, when you register, place an order, refer your friends, join the newsletter and more.

Please click on My Happy Points in My Account section to review the details.

Can I be an affiliate?

We love when our lovely Hamplers offer to support us. Thank you so much.

Please click on the link to signup and join our loyalty program https://affiliate.hamples.com/partner/signUp

What is the Shipping Fee Cash Back offer?

When you place an order for Free Samples, you get 100% Shipping Fee as Cash Back in your Hamples Wallet.

Please Note:

1. Only 20% of the order value can be paid with Cash Back.

2. Shipping Fee cannot be paid with Cash Back.

What is your shipping policy? Do I have to pay for shipping?

Please click Here to view the Shipping Policy

How can I update my delivery address?

You can update the new address in your account and please email us at contact@hamples.com

We will update the delivery team for the orders in transit.

Where can I see my old orders

We have moved to a new platform - all historical data can be viewed by clicking on this link - Click Here

Please Note: This data is available till 5 July 2022.

If you need any information after July 5, 2022 please contact the customer care. We might be able to assist you with your request.

What if I need to cancel my subscription?

Please click Here to view the Subscription Policy

How can I track my order?

You can track your order in 'My Account' > under 'Order History’. Tracking details will be available once the order is dispatched.