Shipping Policy

Why do you charge a Shipping Fee when Samples are Free?

Logistics is an expense for every eCommerce company. Apart from the order cost, we also pay for shipping to get our food, groceries delivered to our house. At Hamples, the Samples are Free of cost & unlike other businesses, we don't have any margin to make money. 

The shipping cost is charged to ensure that the users don't misuse the system or place multiple orders with 1-2 units of samples 

How can I save on Shipping?

We have 3 levels of shipping fees:

Free Shipping - For orders above AED 30

Home Delivery - AED 5 for orders below AED 30 

Store Delivery - AED 10 for orders below AED 30 

Where are my Samples?

If you have already placed the order then you should receive the shipment within 3-5 working days. 

You can track the shipment using Tracking Number, which you would have received on your registered Mobile & Email.

Our standard shipping should reach you with 3-5 working days.

What is this option of "Collect from Nearby Store"?

You can choose the most convenient store (out of 600+ stores across UAE) and we can deliver your order to the selected nearby store.

I don't have a credit card, can I pay cash on delivery?

We are trying to make it easier for you. Yes you can pay CoD in case you want to but please keep in mind, there might be an additional fee to facilitate the CoD orders.  

If you select the option to get the delivery at the nearby store, in that case, you can pay the shipping fee at the outlet itself. 

Also, some orders might not be eligible for the CoD facility. Please view your shopping cart for more details. 

OFFER - 100% Shipping Fee Refund 

Yes, that is correct, we often have such promotions but currently this promotion is not available.

Occasionally there is a promotion, where we provide 100% Shipping Fee refund as Cash Back in Hamples Wallet to all users.

This Shipping Fee can be used to buy any paid product from Hamples. 

Please Note: Store Credits cannot be used for paying Shipping Fee. At a time, you can pay 25% of the cart value using store credits.

NOTE: Some products might be fresh items and need to be consumed within the expiry limits. In case the courier parcel is not received on time by the customer or there is any delay in delivery because of courier company or any other reason, Happy Samples FZ LLC should not be held liable. It is the responsibility of the customer to receive the package on time and check the package details before consuming.