in5 Tech, Knowledge Village, Dubai Internet City 54106 Dubai AE
Hamples.com
in5 Tech, Knowledge Village, Dubai Internet City Dubai, AE
+971563147847 https://cdn1.storehippo.com/s/5ddd4839f08da835826a6de9/605f3f1e939b734d696097c3/webp/web_hamples_logo_color-march-480x480.png" contact@hamples.com

Refund policy

Hamples provides you the opportunity to Try before you buy. Most products are one time use products and provided by the brands for you to Try and experience before you buy them. 

  • We are unable to exchange or refund any purchased items as a precautionary measure to mitigate the spread of COVID-19.
  • In case you cancel your order after receiving or at the time of receiving, the shipping fee paid cannot be refunded. 
  • In case you have any complaints related to the product you have received from Hamples, please feel free to contact our customer care at contact@hamples.com. We would do our best to communicate the same to the seller and help you resolve it.
  • Please Note: At times we send the matching replacement in case the ordered product is out of stock. 
  • In case you have received the wrong product or defective product, please let us know, we will get that checked and replace it for you or issue a refund for the same.
  • Refunds will be done only through the Original Mode of Payment

We accept returns within 7 days of receipt, only if the products are damaged or wrong product. Please notify us and return the box in its original packaging. In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.

Cancelation Policy:

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.

Kindly note, the system might not allow you to order the cancelled Free samples again in your future orders. You can always order other items.